Rice Bowl

Our products are handcrafted by skilled artisans in Japan.

Due to their handmade nature:

- Variations in color, glaze, and shape may occur.

- Minor differences in size or appearance are not considered defects.

The artists/craftspeople who supply konatsu-utsuwa- concentrate on producing high quality pieces in limited quantities, hence we hold stock is small quantities. Feel free to contact us on our stock items through konatsu-utsuwa@outlook.jp we can sometimes give you an idea on when we may receive particular items depending on each artists timeline.

We accept the following payment methods:

- Credit Card (Visa, MasterCard, American Express)

- PayPal

- Apple Pay / Google Pay (for supported devices)

All prices are displayed in Australian Dollars (AUD) and include GST.

Payment is charged at the time of order.

We ship within Australia only. All products are shipped from our Australian warehouse, so no import duties or customs fees will apply.

- Carrier: Australia Post

Orders are typically processed and shipped within 2-3 business days

- Estimated Delivery Time: 3–6 business days

- Shipping Fee: Calculated by weight and destination at checkout

All shipments include tracking. You will receive tracking information once your order is dispatched.

We currently do not accept returns or exchanges.

However, If you receive a damaged or defective product, In that case, you can apply for a refund within seven (7) days of receipt by emailing us at konatsu-utsuwa@outlook.jp Please specify a reason why, your full name, order number and email address, and we will get back to you as soon as possible.

We will only accept returned items that are in "as-new" condition and their original packaging. Unfortunately, we will decline a refund for items that show used.

Refund policy

We will inform you once we have received and inspected your return, and we’ll let you know whether the refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Please be aware that we do not accept returns due to a change of mind. As a small business, we sincerely appreciate your understanding. Thank you for your support and cooperation.