S T O R E  P O L I C Y

Because We Care

At konatsu-utsuwa, We aim to offer a pleasant and reliable shopping experience. Our policies are simple, fair, and transparent. If you have questions, feel free to contact us at here.

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Payments
We offer a secure checkout experience.

Payment data is encrypted and handled via PCI-DSS standards.

Accepted payment methods:

・Credit Card (Visa, MasterCard, American Express)

・PayPal

・Apple Pay / Google Pay (on supported devices)

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All prices are in AUD and include GST. Payment is processed at the time of purchase.

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Shipping
We ship within Australia only, from our local warehouse. No customs fees apply.
Orders ship in 2–3 business days via Australia Post.
・Delivery: 3–6 business days
・Shipping fee: Calculated at checkout
Tracking information is provided when your order ships.

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Returns & Exchanges
We do not accept returns or exchanges, except for damaged or defective items.
If your item arrives damaged, contact us within 7 days at here with:

・Your name

・Order number

・Reason for refund

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Returned items must be unused, in original packaging. Used items are not eligible.

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Refunds
Once your return is received and approved,

we’ll issue a refund to your original payment method within 10 business days.
Processing time by your bank may vary.

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Change of Mind
We do not accept returns for change of mind.

Thank you for supporting our small business.

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About Our Products
Our items are handmade by artisans in Japan.
Because each item is made by hand:

・Subtle variations in colour, glaze, shape, or texture may occur

・Small differences in size or appearance are part of the unique character of each piece, and not considered defects

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Our artists create in small batches, and we carry limited stock.

If you are looking for a specific item or restock information, feel free to contact us here

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Security
We take industry-standard precautions to protect your personal information from misuse or unauthorized access.